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DD Phones case

DD Phones sold on Avito. The problem was that the flow of leads and communication could no longer be run properly by hand: sellers did not have time to sell, and response quality and analytics were slipping.

Context

The team had a strong inbound lead flow, but sales were blocked by manual processing, and the agent's replies weren't intuitive enough for live sales — so the task meant automating the flow and teaching the agent to sell the way a strong human does.

What was implemented

  • A sales loop in Bitrix — statuses, handoff, touches, next-step control: the agent runs the flow, the human takes complex cases.
  • An agent training system so it replies intuitively and adapts to the real sales style.
  • Analytics on dialogues and sales scripts while the main CRM is still in development.
  • Inventory forecasting as a separate layer to support sales.

Scheme after rollout

How the loop worked at DD Phones

The loop took over inbound flow, sales through Bitrix, agent training, and analytics. The human stayed on complex deals and final decisions while the in-house CRM is being built in parallel.

Step 1

Inbound from Avito

The loop takes inquiries from Avito and immediately puts them into the working process without manual sorting.

Step 2

Sales through Bitrix

While the in-house CRM is still in development, leads, statuses, handoff, and the next step are run through Bitrix.

Step 3

Agent training

We implemented a training system so the agent would reply intuitively and adapt to real sales.

Step 4

Analytics and scripts

Sales analytics currently runs in Bitrix: dialogues, response quality, and script improvement.

Step 5

A human takes the complex deals

A manager joins only where escalation, non-standard communication, or a final decision is needed.

What this gave: sales stopped hanging on the manual coordination of five people. The loop took the flow, training, and analytics onto itself, and the human stayed where they were truly needed.

Pilot result

5 → 1

The sales team was reduced from 5 managers to 1 in the main loop

3-4 weeks

This is how long it took the loop to reach a working state

Continuous

Sales analytics and script improvement continue on an ongoing basis

Live systems — built with DODVIR

Doveryai marketplace

Customer-facing marketplace for phones and accessories.

doveryai.dodvir.com

B2B portal

Wholesale orders and partner accounts.

doveryaib2b.dodvir.com

CRM / admin

Catalog, orders, and operations console.

doveryai-admin.dodvir.com/items

Repair service

Phone repair service desk.

service.dodvir.com

Open source: dodvir-remote-cli

We also publish open-source tools: a mobile console for working with Claude Code and Codex remotely.

github.com/DODVIR/dodvir-remote-cli

Where it is now

The Doveryai platform — marketplace, B2B portal, CRM with an admin console, and a repair service — is still being built with DODVIR itself, CLI included. We publish open-source tools now and then too, like the console above.